FAQs

Are FMF Cleaning Services bonded?
Yes, FMF Cleaning Service is bonded. We are more than happy to provide you with all information to the necessary sources so that you verify this for your own peace of mind.

Do you Guarantee your work?
FMF Cleaning Services promises to deliver a thorough job every time ALL the time. If for any reason you are not satisfied with our services, we will offer you a 55% refund of the services, which was rendered. Client has 24 hours after a cleaning to notify our office with a report or comments of unsatisfied work. If client does not notify us of any complaints within the 24 hour time period, a refund will not be issued.

Are the Employees of FMF Screened?
All employees go through rigorous training to learn every aspect of the detailed FMF standard. They know what is required and what is expected on every cleaning visit. For your protection and peace of mind all employees undergo a nationwide background check, reference check, and drug screening during the hiring process. All employees are covered under our workers compensation policy, liability insurance and bond.

Do we have to provide parking?
If there is no free public parking within a 1 block radius of your home, our clients are responsible for providing our cleaning professionals with any one of the following; a permitted parking space (personal or public), a valid parking permit, or cover all parking fees incurred while cleaning your home, this includes: parking garages, parking tickets, etc. 

What times are you available to clean?
FMF Cleaning Services hours are Monday through Friday. Appointment times start at 8:00 am and our last appointment of the day starts as late as 3:00 p.m for residential clients. Saturdays are based on appointments ONLY, and must be approved by our office. Sunday Closed

When will you arrive to clean my home?
We provide you will a window time of arrival (i.e., between 10am & 12pm), but due to a number variables, FMF Cleaning Services cannot guarantee we will arrive at the window time. For your convenience we will contact you at least 30 minutes before your appointment to notify you of the status of the cleaning crew.

How do I prepare for my cleaning day?
We ask that you wash dishes, organize dressers and tables, pick up toys, clothing and other items before our arrival. We want to focus our time and efforts on dirt and grime, not putting things in their proper places.

Is it necessary for me to provide any of the cleaning products or equipment?
We will supply ALL necessary cleaning products and equipment to efficiently clean your home or office. If you do prefer that we use your cleaning supplies, or if you have any special products that you need used; we are more than happy to accommodate your needs and use anything that you supply.

Am I required to leave a tip?
FMF never requires tipping, but you can tip if you would like. Just leave your tip with your payment and management will make sure that the money is distributed properly. That is just a special thank-you for our hard work. Also, leaving us a note of appreciation means so much to us. We sincerely appreciate your business.

Is there a travel fee for my area?
Anything outside of our service areas which are Philadelphia PA, Plymouth Meeting PA, Glenside PA, Norristown PA, Blue Bell PA, Camden NJ, and Cherry Hill NJ, will be subjected to travel fees. We charge $0.85 per mile from our corporate office. Toll charges will be included in your invoice for all New Jersey clients.

Are there any taxes?
Taxes will be added to each invoice. Tax amount will vary based upon your state regulations. Voucher clients must pay the taxes for their voucher on the day of service.

I have pets, is that ok?
We understand that your pets are apart of your family, but as a courtesy to our cleaning technicians, we ask that you make sure your pets - dogs, (regardless of size and/or temperament) cats, etc., are locked and/or caged up, in an area where the FMF Pros will not be disturbed by, or forced to have any contact with them. Otherwise, FMF Cleaning Services may opt not to render you services, resulting in either the rescheduling of your appointment, or the refunding of your money. If a refund is going to be issued and the cleaning crew arrived at your home and an agreement could not be made, only 70% of your service will be refunded. The other 30% will be applied to travel fees. ​​Additional fees will apply for excessive pet hair and mess.

When is the next available appointment?
We try to accommodate every client with the date of their choice, but availability can be limited. If you are a voucher client, your voucher will be based off of availability.

How do I schedule my appointment?
To ensure the accuracy on your account, we ask that you reserve your appointment through our website (www.fmfcleaningservices.com). We cannot book any appointments by phone! This policy is strictly enforced!

What is your cancellation/rescheduling policy?

We require at least 3-business days notice for the cancellation and or rescheduling of any scheduled appointment. In the event of cancellation or rescheduling with less than 3 business days notice, a cancellation fee of $70 will be assessed. We are very strict on our cancellation/rescheduling policy, please honor it.

If an appointment is NOT confirmed the day before the scheduled time, the appointment will be automatically rescheduled. If an appointment is confirmed and the technicians show up to the site, but the client is not present, does not allow cleaners access to render service, doesn't return the technicians phone calls, then, a $70 inconvenience fee will then be assessed to clients credit card immediately.

Please note that our calendar is heavily booked, and there are many people on the waiting list. Before booking an appointment with us please make sure that the the date you choose is conducive with your schedule as not to waste a time slot. Situations may occur that make rescheduling unavoidable. However, excessive cancellations (3 or more) will result in the cancelation of your appointment, along with the cancelation fee of $70 by way of your credit card on file, and the overall refusal of service.

What are your payment options?
We accept cash, personal and business checks (payable to For My Family Cleaning Services), and credit card (Visa, Master Card, Discover, Diners Club, JCB, UnionPay, and American Express) payments. If a check for any reason is returned, a $35.00 fee will be added to your services. Credit payments MUST be paid before services are rendered. An administration fee of $5.00 will be added to all credit card transactions.

Can I receive service after my voucher expires?
Yes, as long as you reserve an appointment before your voucher expires, you can receive service after the expiration date. If you voucher has expired, you need to contact the voucher provider to see what you can do.

Do we have to be home to receive service?
No you do not have to be home to receive service. If you are unable to be at your home on the day of your service, and you would like for us to have a key to access your location, then a Key Release Form must be filled out, signed, and on placed on file before your scheduled appointment. We can email, fax, or mail this form out to you. If you do not wish to leave a key, then, a person over the age of 18 must be at your location to grant us access.

How many cleaners normally come out?
The number of cleaners can vary depending on the type of services you will receive. Voucher clients normally have 1-2 cleaners sent out depending on the schedule for that day. Recurring clients will have a minimum of 2 cleaners.

What if something gets broken while you are cleaning my house or office?
We treat our clients property with the utmost respect and care as we treat our prospective own homes and offices. Therefore, FMF reserve the right to take inventory of all item(s) within designated areas to be cleaned, in the event something is damaged or broken, we will gladly refund and/or pay for these inconveniences.

If payment is due for a broken or damage item, please allow 30 business days after incident has been processed to receive this payment. In most cases a company check will be processed and issued.

For My family cleaning services

P.O. Box 47511,

Philadelphia, PA 19160

Phone. 888-416-6220

Email. info@fmfcleaningservices.com

(transform the cleaning industry)